Performance Management Plan

Question: Describe about the "Performance Management Plan". Answer: Role of manager for Marie After analysing the case study it has been observed that for the case of Marie the employee was newly joined within the organisation and she has less experience in the practical field of working. Due to the lack of experience in the workplace the individual might feel less confident about their job roles. Due to the less communication and interaction with the others she did not perform well in her job description and the organisation faces several losses in their business process. To make the effective work outcomes from Marie the manager needs to provide superior training and development plans to gain more confidence for her (Butler, 2001). By providing motivation and influence the manager can make comfortable the employee in their job role and it could be effective for the profitability of the company like House friends. One on one coaching session To make a one on one session the manager needs to provide effective communication process with the employee (Christensen and Barr, 2009). According to the case study it has been observed that Marie is a bookkeeper and administrator on House friend organisation. She has achieved phenomenal results in the bookkeeping and she has recently joined the organisation. Due to the lack of real world experience in her job role she faces several challenges and she also cannot communicate with the people and the co-workers. It has been observed that within the Maries team different unethical works has been occurred and she understand all the things but she cannot speak out due to the lack of confidence and lack of experience in the workplace. For a manger it the prime task for him to observe and analyse the lagging areas of the employees in the job role and try to develop the individuals skill by providing some training and development plan (Longenecker, 2006). Due to the lack of confidence and c ommunication the organisation face several quality issues in their business process which can lead negative impact and negative reputation in the market. To improve the performance management plan for Marie the manager needs to aware about her problem and try to discuss with her about her areas of issues in the workplace. To solve the problem of lack of confidence and lack of experience in the wok field the manager needs to provide effective training and development plan for the individuals. By keep monitoring on the performance of the individual for regular basis can increase the performance of the employee also. Milestone Details Name of Employee Marie Name of Manager Smith Date of Coaching session 10.10.2015 Identification of Performance Issues Lack of confidence and poor communication Worker Response Good in academic career and effective problem solving skills and innovative thinking Areas of Disagreement Due to the lack of experience she cannot handle the staffs for ethical works and it harm the business process for the organisation Opportunities for development Communication skills, effective training and development program on the job role is required for the effective outcomes in their business process. Appendix 1: Operational Plans Milestone Details revamped Store Layout Store needs to open in Saturday for full hours to attract more customers in their business process. By implementing internet marketing style the store needs to provide internet banking facilities in their account and needs to develop a well structured customer care support team to meet the need of the customers. Recruitment and Induction Plan By recruiting more employees in their business and providing effective sales and customer care team the organisation can get effective work outcomes in their business process. Training of all staff on the sustainability features of major product lines To make the staff effective in their job roles and to maintain the legal and ethical concern about their product the organisation or the management of the House Friend needs to provide effective training and development program for the employees. By doubling their stores in the physical presence the organisation can try to maintain their place in the competitive market and to establish new stores the organisation needs to require several skilled and talented employees. Appendix 2: Performance Management Plan Identities. Milestone Details Name of the Employee Marie Work Roles Bookkeeper/Administrator Key result areas Less experience staff in the business Superior ideas about the green technology and eco friendly productivity Poor interaction with the co workers Lack of Real World knowledge in the work place indicators of Success Need to develop communication skills Need to be more confident about her own work Need to be take effective decision for the organisational benefit Date to be completed Within 3 Months Appendix 3: Milestone Details Identifies Skills to be developed To develop the key performance indicator for the employee the manager needs to provide effective training and development program towards the employee to gain her confidence in the business process. By providing effective communication skills and proper motivation the individual can enhance her performance in her job role. Due to the less work knowledge in the practical field can affect the quality and the productivity for the organisation. Proper communication can enhance the interaction between the employees which can lead effective outcomes in the performance of the employee. To make an effective performance management plan the manager needs to provide effective monitoring and supervisory process for the individuals performance. Providing effective training and knowledge about the Go green activities can help the individual to work in a cost effective way for the organisation. Appendix 4: Coaching session-Observers Evaluation Sheet Milestones Details Coaching Session For the effective coaching session for the employee the manager need to utilise the GROW model in the training and development program. By providing the grow models in the business the individual can easily understand the goals of the organisation and the current reality or the position of the organisation in the competitive market. After analysing the goals and position the employee needs to understand the obstacles for the organisation and their business process and needs to develop a well structured way forward plan in the process. To provide an effective communication skill for the individual Marie the manager needs to utilise rephrasing, active listening and summarising skills. By adopting this skill of communication the individual can easily communicate with the other employees in her job role and it could be effective for the performance of the individual as well as for the organisation also. To promote an effective coaching session the manager of the organisation needs to develop a well structured questionnaire for analysing the problem areas for the individual by effective communicating with the employee it can mitigate the problems for her and the managers can get effective work outcomes. Appendix 5 Coaching Session- Coachs Self Reflection Milestones Details Coaching Session To make effective coaching session as a coach or the mentor of Marie i need to analyse her strength and weakness in the job role and needs to develop my implementing strategies according to her strength and weakness. To mitigate the weak communication of Marie I needs to provide effective communication and training development plan for her and that should need to be develop on the basis her strength and weakness. By providing proper encouragement in her job role I can easily make her pretty comfortable to work efficiently and effectively with others in the business process. References Butler, D. (2001). Business development. Oxford: Butterworth-Heinemann. Christensen, B. and Barr, J. (2009). The assessment interaction plan-A tool for driving performance improvement through analysis to application. Performance Improvement, 48(6), pp.30-38. Longenecker, J. (2006). Small business management. Mason (OH): Thomson/South-Western.